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Refund Policy:

At tenx sports, we aim to ensure customer satisfaction. If you are not fully satisfied with your purchase, our refund and return policy adheres to both EU and US regulations.

You may return unused and undamaged items within 14 days of receipt for a full refund in the EU, or 30 days in the US. Items must be in their original packaging and condition to qualify for a refund. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 14 days in the EU or 10 business days in the US, with the credit applied to your original payment method.

Please note that personalized or custom-made items are non-refundable unless they are defective or incorrect. For any return requests or further assistance, feel free to contact our support team at [support@tenxsports.com](mailto:support@tenxsports.com).

Terms and Conditions:

By accessing and using the tenx sports website, you agree to comply with the following terms and conditions. These terms govern your use of our website, services, and purchases, and are designed to ensure a fair and transparent relationship between you and tenx sports.

When making a purchase, you agree to provide accurate and up-to-date information, including payment details and shipping information. All products are subject to availability, and we reserve the right to refuse or cancel orders at our discretion. You will be notified in such cases, and any payments made will be refunded promptly.

You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. You must notify us immediately if you suspect any unauthorized access to your account. 

All content, including product descriptions, images, and trademarks, on the tenx sports website are the property of tenx sports and may not be used without our permission. You may only use the site for personal, non-commercial purposes and must not engage in any activities that disrupt or interfere with the website’s functionality.

Any disputes arising from the use of our website or services will be governed by the laws of the jurisdiction in which tenx sports operates, in accordance with EU and US regulations. You agree to resolve disputes through arbitration or other mutually agreed legal processes.

By continuing to use our website, you acknowledge that you have read and agree to these terms and conditions. If you have any questions, please contact us at [support@tenxsports.com](mailto:support@tenxsports.com). We reserve the right to modify these terms at any time, and your continued use of the website constitutes acceptance of any such changes.

Privacy Policy:

At tenx sports, we are committed to protecting your privacy in accordance with both EU (GDPR) and US (CCPA) regulations. This policy outlines how we collect, use, and protect your personal information when you use our services.

When you visit our website or make a purchase, we collect personal data such as your name, contact information, shipping address, payment details, and browsing behavior. This information is collected for the purpose of processing orders, improving your experience on our website, and communicating with you about your purchases and promotions.

We only collect and store personal data necessary to provide our services, and we take appropriate technical and organizational measures to safeguard this information. We do not share your personal information with third parties except when required to process your order, comply with legal obligations, or enhance our services (such as with payment processors or shipping companies). 

You have the right to access, modify, or request the deletion of your personal data at any time. In the EU, you may exercise these rights under GDPR, while US residents may opt out of data collection or sale under CCPA. If you wish to exercise your rights or have questions about our data practices, please contact us at [privacy@tenxsports.com](mailto:privacy@tenxsports.com).

Our website uses cookies to improve user experience, which may track your browsing behavior. You can manage cookie preferences through your browser settings. By using our site, you consent to the collection and use of your data as outlined in this privacy policy. We reserve the right to update this policy as necessary.

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